The "Terms and Conditions" section is like a contract between your customers and you. You provide information and the available services to your customers, and your customers must follow the rules.
The common points in a terms and conditions agreement allow you to do the following:
- Withdraw and cancel services and conduct financial transactions.
- Manage customer expectations, such as legal liability for information errors or the time during which the website is down.
- Explain the rules of copyright, such as attribution, adaptation, commercial or non-commercial use, etc.
- Establish rules for user behavior, such as prohibiting illegal conduct like hate speech, harassment, promotions, spam messages, etc.
- Disable user accounts.
- Write other terms or conditions that protect you or your audience.
This is a place to describe your Return and Refund Policy for buyers.
A Return and Refund Policy typically consists of:
- Timeframe for returns (i.e., number of days)
- Condition of the product for return (e.g., UNUSED)
- Reason for the return (e.g., damaged or incorrect product)
- Return process (i.e., how to initiate a return, how to contact customer service)
- Refund process (i.e., terms of the refund, duration, payment details)
- Contact details